Refund Policy
Refund & Returns Policy
At Nacre™, we want you to feel confident when ordering from us. If you are not satisfied with your purchase, we offer a 30-day money-back guarantee.
30-Day Returns & Refund Requests
You may contact us within 30 days of receiving your order if you are not satisfied with your purchase and would like to request a refund.
To start a return or refund request, please contact our customer support team at:
Please include your order number and a brief description of your request so we can assist you as quickly as possible.
Refund Process
Once your request has been reviewed and approved, we will provide instructions for the next step.
If a return is required, please follow the return instructions provided by our support team.
Once the returned item has been received and the return has been approved, your refund will be processed to the original payment method.
The time it takes for the refunded amount to appear in your account may vary depending on your payment provider or bank.
Damaged or Incorrect Orders
If you receive a damaged, incorrect, or incomplete order, please contact us as soon as possible after delivery.
Include your order number and clear photos of the item and packaging so our support team can review the issue and assist you.
Order Cancellation
Cancellation requests must be submitted within 12 hours of placing your order.
After this period, your order may already have entered processing and we may no longer be able to cancel or modify it.
Contact Us
For refund, return, or order-related questions:
Email: nacreonlinesupport@gmail.com
Customer Support: Monday–Friday, 8:00 AM–8:30 PM
Average response time: within 24 hours