Shipping & Delivery Policy

At Nacre™, we aim to make your order experience simple and straightforward. This Shipping & Delivery Policy explains how orders are processed and delivered.

Shipping Destination

We currently offer shipping to customers in the United States.

Free U.S. Shipping

We offer free shipping on U.S. orders of $55 or more.

Orders below the free-shipping threshold may be subject to a shipping fee calculated at checkout.

Order Processing

Orders are typically processed within 1–3 business days.

Processing begins after your order has been successfully placed and payment has been confirmed.

During periods of high order volume, holidays, or other circumstances outside our control, processing may take additional time.

Delivery Time

After your order has been processed and shipped, delivery to the United States generally takes approximately 5–15 days.

Delivery times may vary depending on the destination, shipping carrier, weather, holidays, customs processing, and other factors outside our control.

Please note that delivery estimates are not guaranteed delivery dates.

Order Tracking

Once your order has shipped, you will receive tracking information by email when tracking becomes available.

Tracking updates may take some time to appear after the package has been handed to the carrier.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We can only make changes before the order has entered processing and the requested change is still possible.

Delayed or Missing Packages

If your package appears to be delayed, please use the tracking information provided to check the latest delivery status.

If you believe your package is lost or has not been delivered after the expected delivery window, please contact us at nacreonlinesupport@gmail.com and we will assist you.

Contact Us

For shipping questions or order assistance, please contact:

Email: nacreonlinesupport@gmail.com

Customer Support: Monday–Friday, 8:00 AM–8:30 PM

Average response time: within 24 hours